Pulse Insight Case Studies

Airport Operators Association: AOA

Airport Operators Association: AOA

Q: What do we do for the AOA?

We run regular Pulses across the year asking the AOA's membership for feedback on:

  • The overall membership experience
  • AOA events including the AOA Annual Conference and AOA Annual Dinner
  • The AOA's communications materials

"The AOA has been using the Pulse for over five years now. The software is very flexible and lets us ask our members a range of questions from overall satisfaction through to how they rate our Annual Dinner whenever we want. We see it as a fast and effective listening device giving us the time to keep on top of member needs and not have to worry about managing the mechanics of the feedback process."
Karen Dee, Chief Executive, AOA

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