Finn – Client Satisfaction

Finn is a communications agency that focuses on making brands matter.  The agency uses Pulse to track client satisfaction and provide a benchmark on its service delivery. All the insight enables Finn to manage client expectations in real time and expand its client footprint across the FMCG sector.

“Finn launched the Pulse last year and coupled the feedback process with in-depth one on ones with its key clients.  This has helped us not only stay on top of our game but raise it as we have built even closer relationships with our clients across our portfolio.  Being able to make business decisions based on real time data has many advantages especially as we continue to expand and develop our brand awareness.”

Elie Adamson, Managing Director, Finn